Why was my Zalando image suppressed: Zalando: packshot background must be #FFFFFF?

Zalando's packshot canvas requires pure white RGB 255,255,255. Zalando applies a light grey storefront overlay automatically; submit the source on white. Editorial model views render against #F1F1F1 grey. Fix: Remove the existing background and composite the garment onto pure white using CatalogPrep's commerce-grade background removal. Manual review is queued when the garment has fine transparency or sheer fabric.

Why was my Zalando image suppressed: Zalando: packshot canvas 1801×2600 (1:1.44 portrait)?

Zalando's catalogue render expects a portrait packshot at 1801 by 2600 pixels (1:1.44 aspect). Designer brands raise the minimum to 1800 by 2600. Below 762 by 1100, the asset is rejected at ingestion. Fix: Re-export your packshot at 1801 by 2600 from your source. CatalogPrep's Zalando fashion preset auto-crops to the portrait canvas while preserving the subject's safe margin.

Why was my Zalando image suppressed: Zalando: JPG only, 20 MB maximum?

Zalando's catalogue ingestion accepts JPG/JPEG only. Each image must be 20 MB or smaller. PNG, WebP, AVIF, and TIFF are rejected at upload. Fix: Re-export as JPG at 90-95 quality. Zalando's fashion preset in CatalogPrep targets JPG by default and applies adaptive compression to stay under the cap.

Why was my Zalando image suppressed: Zalando: no logos, borders, or stylistic overlays?

Zalando rejects packshot and model imagery that includes brand logos, watermarks, borders, colour swatches, props, or any decorative overlay. The article must be the only visual element. Fix: Use CatalogPrep's AI cleanup edit to remove the overlay, or upload a clean source. Decorative props or styling shoots must be retouched out before the asset can ship in a Zalando pack.

Zalando suppression

Why your Zalando image was suppressed - and how to fix it

Zalando flags 4 image rules that suppress or reject listings. Each is sourced, dated, and fixable. Run a free audit to find which apply to your photos.

Audit my Zalando images See all rules

Zalando: packshot background must be #FFFFFF

Zalando's packshot canvas requires pure white RGB 255,255,255. Zalando applies a light grey storefront overlay automatically; submit the source on white. Editorial model views render against #F1F1F1 grey.

What we check: CatalogPrep samples the outer edge band of the image and confirms the background is within tolerance of #FFFFFF for packshot views; model views are routed to the grey-canvas preset.

How to fix: Remove the existing background and composite the garment onto pure white using CatalogPrep's commerce-grade background removal. Manual review is queued when the garment has fine transparency or sheer fabric.

Zalando: packshot canvas 1801×2600 (1:1.44 portrait)

Zalando's catalogue render expects a portrait packshot at 1801 by 2600 pixels (1:1.44 aspect). Designer brands raise the minimum to 1800 by 2600. Below 762 by 1100, the asset is rejected at ingestion.

What we check: CatalogPrep reads the file dimensions and checks both the longest-side floor and the portrait aspect ratio against the Zalando partner specification.

How to fix: Re-export your packshot at 1801 by 2600 from your source. CatalogPrep's Zalando fashion preset auto-crops to the portrait canvas while preserving the subject's safe margin.

Zalando: JPG only, 20 MB maximum

Zalando's catalogue ingestion accepts JPG/JPEG only. Each image must be 20 MB or smaller. PNG, WebP, AVIF, and TIFF are rejected at upload.

What we check: CatalogPrep verifies the mime type is image/jpeg and the file size is at or below the 20 MB threshold before the Zalando export pack is written.

How to fix: Re-export as JPG at 90-95 quality. Zalando's fashion preset in CatalogPrep targets JPG by default and applies adaptive compression to stay under the cap.

Zalando: no logos, borders, or stylistic overlays

Zalando rejects packshot and model imagery that includes brand logos, watermarks, borders, colour swatches, props, or any decorative overlay. The article must be the only visual element.

What we check: CatalogPrep runs a text/logo detector and an edge-band uniformity check to flag overlays, decorative borders, or stylistic frames before export.

How to fix: Use CatalogPrep's AI cleanup edit to remove the overlay, or upload a clean source. Decorative props or styling shoots must be retouched out before the asset can ship in a Zalando pack.