CatalogPrep

Refund Policy

Effective date: May 2, 2026

This policy explains how CatalogPrep handles refunds, cancellations, and AI credit returns for paid subscriptions purchased through Dodo Payments. Dodo Payments manages payment processing, taxes, invoices, and approved payment refunds for CatalogPrep paid plans. Buyers can also get Dodo Payments support at dodopayments.com.

Subscriptions And Cancellations

CatalogPrep paid plans renew until canceled. You may request cancellation by contacting support or by using the subscription management options made available through Dodo Payments. Canceling stops future renewals. Unless we state otherwise, your paid access and included credits remain available until the end of the current paid billing period.

Refund Eligibility

• First subscription purchase refund requests may be reviewed when requested within 14 days of purchase and the account has not materially used paid AI credits, paid exports, AI edits, commerce background removals, or other paid plan capacity.
• Renewal refund requests may be reviewed when requested within 7 days of renewal and there has been no material paid usage after the renewal date.
• Approved refunds are processed by Dodo Payments to the original payment method. Dodo-Payments-approved card refunds typically take 3-5 working days to appear on the original payment method. PayPal refunds typically reappear within 48 hours after the refund is processed.

Credits And Non-Refundable Usage

CatalogPrep paid plans include metered AI credits and cloud processing costs. Subscriptions are generally non-refundable once paid credits or paid plan capacity have been materially used. AI credits have no cash value and cannot be exchanged for cash. Used credits, completed AI edits, completed background removals, completed exports, promotional credits, bonus credits, and accounts restricted for abuse or terms violations are generally not eligible for payment refunds. Substantial usage during a billing period may make that billing period non-refundable.

Provider Failures And Credit Returns

If CatalogPrep confirms that a cloud AI provider failure occurred after credits were debited, we may automatically return the affected credits to your account. A credit return is not a cash refund and does not by itself guarantee a subscription payment refund.

Chargebacks

Please contact support before opening a chargeback so we can review the issue with you. Chargebacks, payment disputes, or suspected fraud may cause account access, credits, exports, or subscriptions to be paused while Dodo Payments or the payment provider reviews the case.

How To Request A Refund

To request a refund or cancellation review, contact support@catalogprep.com with your CatalogPrep account email, Dodo Payments receipt or transaction ID if available, plan name, purchase or renewal date, and a short explanation of the request. Buyers can also get Dodo Payments support at dodopayments.com.

Legal Rights

Nothing in this policy limits any mandatory refund, cancellation, or consumer rights that apply under the laws of your country or region.