Why was my eBay image suppressed: eBay: photos must be at least 500 pixels on the longest side?

eBay rejects listings where the photo longest side is below 500 pixels. 1,600 px or higher is recommended to enable the zoom and enlarge feature on the listing page. Fix: Re-export the image at a higher resolution from the original camera capture. CatalogPrep does not upscale beyond source to avoid quality loss.

Why was my eBay image suppressed: eBay: no marketing watermarks, text, or URLs on photos?

eBay prohibits marketing watermarks plus added text, logos, and URLs. A small ownership/attribution watermark is allowed only if it covers no more than 5% of the image, sits at 50% opacity or less, contains no links, and never obscures the item. Fix: Use CatalogPrep's AI cleanup edit (25 credits/edit) to remove marketing watermarks and URLs, or upload a clean version. A small attribution mark within eBay's size and opacity limits can stay.

eBay suppression

Why your eBay image was suppressed - and how to fix it

eBay flags 3 image rules that suppress or reject listings. Each is sourced, dated, and fixable. Run a free audit to find which apply to your photos.

Audit my eBay images See all rules

eBay: photos must be at least 500 pixels on the longest side

eBay rejects listings where the photo longest side is below 500 pixels. 1,600 px or higher is recommended to enable the zoom and enlarge feature on the listing page.

What we check: CatalogPrep reads the image dimensions and verifies the longest side is at or above the eBay minimum, with a warning between 500 and 800 px and a pass at 1,600 px and above.

How to fix: Re-export the image at a higher resolution from the original camera capture. CatalogPrep does not upscale beyond source to avoid quality loss.

eBay: no marketing watermarks, text, or URLs on photos

eBay prohibits marketing watermarks plus added text, logos, and URLs. A small ownership/attribution watermark is allowed only if it covers no more than 5% of the image, sits at 50% opacity or less, contains no links, and never obscures the item.

What we check: CatalogPrep runs a text/logo detector across the canvas and flags marketing watermarks, repeating logos, seller URLs, and overlays that exceed eBay's 5% area / 50% opacity attribution allowance.

How to fix: Use CatalogPrep's AI cleanup edit (25 credits/edit) to remove marketing watermarks and URLs, or upload a clean version. A small attribution mark within eBay's size and opacity limits can stay.

eBay: photos must show the actual item being sold

eBay's picture policy requires the photo to depict the actual item for sale. Manufacturer stock photos are allowed only for new items in original packaging; pre-owned items must use real photos.

What we check: CatalogPrep flags listings where the same image hash appears across multiple sellers' listings using its perceptual-hash deduplication index.

How to fix: Replace the stock photo with a real shot of the item. CatalogPrep cannot auto-fix this; manual review is required.