OTTO suppression

Why your OTTO image was suppressed - and how to fix it

OTTO flags 1 image rule that suppress or reject listings. Each is sourced, dated, and fixable. Run a free audit to find which apply to your photos.

Audit my OTTO imagesSee all rules

OTTO images must be JPG or PNG in RGB color mode

OTTO accepts JPG and PNG product images in RGB color mode; CMYK files and unsupported formats are rejected during ingestion.

What we check: CatalogPrep inspects the file format and color mode and flags non-JPG/PNG files or images still in CMYK.

How to fix: Convert CMYK to RGB and export as JPG or PNG. CatalogPrep normalizes the format and color mode automatically.